Game ***** ***** and unproffesional

I bought a stove from Game on 01.11.2020 and it's faulty. I have now been waiting for 2 weeks for them to come collect and do an exchange. But I have been receiving nothing but false promises. I was dealing with Anathi, but Anathi is not even replying to my emails now. My wife also called in and spoke to Kevin, he told my wife that laser logistics has been assigned to collect and do the exchange, but guess what? We called laser logistics and they were so ****ed to learn that Game is implicating them in their lies. They told us that my product or my name is not on their system. Game - ***** ***** ***** and very unprofessional. I beg off you all please do not buy from Game online.