SS
Sam S

1 reviews | Active since Aug 2013

17 Mar 2017, 15:05

Game Lephelale

<p>Tuesday Afternoon 15 March at 12h00. Standing in a Queue of 20 deep and there are only two ladies on the tills. I counted 7 staff standing around in the shop talking to their colleagues and taking no initaitive to call other tellers or the manager. It took ten minutes for one additional teller to arrive but she was in no rush to assist, walking slowly to the teller and looking miserable. The teller name Linah and operator number 158. In fact all the ladies on the tills looked miserable and the rest staning around in the chop chatting, looked quite jolly discussing their personal lives ... clearly ... unless discussing their jobs are very funny? lots of laughter.</p> <p> </p> <p>The manager Sydney Thobejane was no where to be reached, I was told by staff members I asked to call him. No managers on the floor directing staff either. </p>

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Replies (1)
Game
Game's reply17 Mar 2017, 15:15
Official

We acknowledge receipt of your complaint with reference ***3.

We have noted your concerns, thank you for bringing this matter to our attention.

The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.

Please accept our sincere apologies for any inconvenience caused. Store management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,