Game laptop

I bought a laptop from game when it was on special. I was shocked to see it marked down by a whole R1000 off. After receiving it the device did not even start, I gave it a chance for 2 day’s thinking that maybe it would start but it failed to even complete the second starting up process. The challenge went further when I sent a dispute, basically taking it back and requesting my refund back because if they can send faulty devices I want nothing to do with their products. They came to collect it after 2 weeks and ever since they have continued to hold my refund as well as the laptop returned captive. I bought the laptop in march. It’s July now. I last heard from them in April with them saying that they have taken the laptop to the technicians four of you even though I stated that all I want is my refund and I have no business with the technicians to review because at this point I bought a laptop for a specific reason and that was for school and work and right now I am without a laptop which I need it urgently and I am without money to buy another laptop it’s been four months already make this make sense to me I feel like I have been ****** by game and they continue to rob me as they hold both the laptop that does not work that I do not want back as well as my money all I want is my money back so that I may detach myself from the game and this experience I just want to be able to buy another laptop as this has affected me personally has affected my school and my work I will never buy anything from game ever again this was the worst experience this was really bad service and all they told me was that I have to be strong and I have to just wait it out as they cannot refund me they await the response from the technician as if it is my fault that game decides to mark down faulty devices because that is obviously the reason why that device was marked down yet they continue to sell it out to people and when you find a problem they do not want to assist you because they know that their devices are faulty this is ***** I have been ****** all I want is my money back nothing else I want nothing to do with the technicians response this is a return of faulty purchased I just want my money back even if the purchase was not faulty for some reason by any chance if I return a product within at least three days Of me not once in the product anymore I need to get my refund what’s worse is in this case the device is faulty. Since march it’s now July I hear nothing from them. I will take this matter further game is a ****