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Nicolene B

1 reviews | Active since Feb 2023

09 Mar 2025, 06:42

GAME LANGEBERGMALL-OLIVA AND SHANE CUSTOMER DISSAPOINTMENT

Sorry Olivia And Shane of Langeber Mall I have to report u as unprofessional. After Bcr reported the Hisense 21 KG Toploader for credit.I had to call Olivia to inform her and aked what is happening a week after BCR asked for credit. Oliva then talked to Hisense. We arranged for me to pick a replacement washing maching the weekend 22 Feb 2025 we visisted Game Langeberg mall. Shane was asssisting as Olivia were weekend of. I chose the Samsung 19kg bubble techlogy toploader. Shane informed us there are no stock available, The manager needs to order, He will make sure it gets orderderd. Monday 24 Feb I informed Olivaia on wapp this is the state of the process she must please check iff the machine is orderd. She told me is is still off she will let me now the following day. 12:48 pm the afternoon I asked Olivia after no communication from her side. I was told the machine is orderderd.I then asked how do they advertise a special and dont have stock I was told warehouse have stock it was orderd not very polite on the wapp. 28 Feb I asked for an update she said there will be a truck arriving the thursday hopefully it is on the truck. I in the meantime informed Game Headoffice of this service I was receiving and Bradley poritised my new machine order. I was frustrated and any with Hisense and Oliva and typed that they better hope my machine is on the truck as I am frustraded struggeling from Dec to get the machine to be replaced with angy emogis.Olivia then got rude and told me she is going to block me and I am not going to send her angry emogis she will give me the managers number and iff I cant wait I can get my money back, Eventually the store manager of Langeber mall phoned me and I explained the whole situation and frustration. I also asked him how do u advertise specials and dont have stock? He said they get their stock and specials of the head office, After a few minutes of going off on him he ensured me he will poritise my machine for delivery. Why must we as customers always put on a fight before u get what u requested for exchange the faulty machine for a new one. So 1 month after BCR credit application I got my Samsung 19 KG Bubble Tech Top Loader. Thank you all that helped to get the machine to me and the delivery Wumdrop was fast and friendley. Sorry Oliva and Shane we will not purchase any appliances form the washing machine/freezer, tumble dryer/stove /microwave form LANGEBERG MALL GAME AGAIN YOU MADE OUR EXPERIECE ****

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Replies (8)
Game
Game's reply09 Mar 2025, 09:32
Official
Hi Nicolene, thank you for getting in touch. I'm sorry for the experience you've had with getting the washing machine you wanted. Regrettably, our promotions are not region specific and due to space constraints in store they do not carry all the appliabnces that are advertised. We do appreciate your feedback and it will be shared with the management team at the store. I do see that your query was dealt with by the complaints team. 
NB
Nicolene B's update09 Mar 2025, 09:38
Reviewer Update
Yes it was dealt with as u can see in my review. I thank every one that helped with ensuring I get my replacement machine. I higligted the unprofessional service I received and we requested the R 1000 difference to be put on my husbands bank card how long will it take?
Game
Game's reply09 Mar 2025, 09:41
Official
Thank you for getting back to me so swiftly. I'm sorry I don't have a record of any funds being transferred to your husbands bank card. Kindly advise whom you've discussed this with. 
NB
Nicolene B's update09 Mar 2025, 10:16
Reviewer Update
hi the day we went there when Shane was standing in for Olivia he suggested once the old machine have been returned to Game we can then ask for the difference to be transferred to my husbands account, we asked him to make a note of it and yesterday afternoon I tried to wapp Oliva thanking her for the delivery and requested to pay back the credit to Quintus bank account with his cell number it seems to me she have blocked me after we had that fight in the week Quintus cell is ***
Game
Game's reply09 Mar 2025, 11:03
Official
Hi Nicolene, thank you for clarifying. I've sent off your query to the managment team at the store and will be in touch as soon as I have feedback. 
Game
Game's reply11 Mar 2025, 16:06
Official
Hi Nicolene, I've tried calling you, without success. The management at the store advised they've been in touch with you but that you've been sorted. 
NB
Nicolene B's update11 Mar 2025, 18:51
Reviewer Update
Yes I have told every one who was involved my work hours is 7: 30 am till 17:00 never less I was helped yesterday faster than this whole situation was resolved, Sorry for the ladies assisting me last night I was not friendly with them as They said thirst there are no money to give to us and then they eventually made a plan to help us get the R 1000 back, so we all all good No sight of Shane Nor Olivia so this is it Be sure we wont be doing business with Game Langeberg Mall any time soon learnt my lesson with advertised items not in stock and poor customer service keep well
Game
Game's reply13 Mar 2025, 17:16
Official
Hi Nicolene, thank you for your feedback and letting us know you're received the difference. Your feedback is appreciated and be assured; this is noted.