GAME - lack of service

On the 31st of July 2018, I went to Game at Brooklyn Mall and ordered an oven. I paid upfront for the oven, a delivery fee and an installation fee. I was told that my oven would be delivered on Wednesday, the 1st August and it would be installed the same day. Needless to say, I waited Wednesday, Thursday and Friday and I still had not received my oven and heard nothing from Game. I called them on Friday afternoon to enquire about my oven where I was told by the salesman that I havent paid for my oven and that he has nothing on his records. He then proceeded to inform me that I must come BACK to the store and give them proof. As inconvenient as this was for me, I went there on the Saturday morning to show them proof because I really need my oven.

The oven was delivered to me late Saturday afternoon after I had called Game a few times enquiring when I would be receiving it! After I received it, I called the salesman and told him I had the oven and now I was enquiring when the technician would come and instal the oven, as a paid for this? I was informed that the technitian would come the following Monday, being the 6th of August. As expected, I waited Monday, Tuesday and still nothing! So I called Game on Tuesday asking about the technician and I was informed that when the salesman sees the techinictian the following morning he will tell to come and install my oven.

It is now Saturday, the 11th of August and I still have not heard from Game regarding the technician.

I fail to understand why I have to beg the retail store for a service that I paid well over R4000 for! This lack of service delivery is highly disgusting and completely unacceptable and I would appreciate it if this issue could be resolved as soon as possible!