Game lack of customer service

I bought a tumble drier on 30 September 2021 at 09:49 at Mthatha Plaza, store number 000G085. 7 (Seven) days later it stopped heating up. I logged the call with Game who referred me to Hisense. I called *** reference number 349536. I was told a technician will come to our place of residence and check the machine. THREE MONTHS LATER, following up weekly heeled no result. I am R5299.00 out of pocket and no tumble drier. My expectation was that the machine should've bee replaced immediately.