Game l ********** translations

Today while sitting at work I received 4 smses back to back thanking me for the transactions completed, shocked I phoned Game customer service and was transferred to the ***** department after sitting on hold for 30 + min the line just cut out frustrated and upset I proceeded to phone my local branch for assistance the lady on the line advised me to go into our local store to complete a form the lady assisting me was friendly but most unhelpful, I had so many questions about the procedures and time lines will this be resolved is this something she has seen work out before to which she responded I don't know, who will be responsible for this debt created in my name, who will be held responsible for my bad credit that can affect my future, I wanted to know where these transactions took place and I got the very popular response I don't know and after phoning ahead and standing in store for over an hour she proceeded to tell me that an affidavit was required but only because I asked her is there anything else needed? How can Game not guarantee their customers that their information will stay safe with them?