Game Kolonade Unhelpful Anxiety Mongers

I bought a fridge at Game Kolonade on the 7th March 2017. The fridge decided to just switch off and not function without any warning. I engaged Hisense who informed me that I needed to have to proof of purchase in order to verify that the fridge was still under warranty.

I then had the unfortunate pleasure of engaging Game to assist me in this regard. I was given a very long and frankly uninteresting story about how the can not help me and how I should have rather kept the proof of purchase myself. Riveting conversation honestly the best 30 minutes of my life. Eventually the manager was called who was equally as uninterested and who also had a lovely story to tell about how it would not be possible to assist me.

At some point after her endearing speech the manager did give me a some what half assed solution. She requested the date of purchase, amount and the barcode of the fridge which i had to go with her to get even though I had given her the model number. She then lamented about how head office will more than likely not find the copy of the receipt as they do not only work for Game Kolonade but the Dion Wired and whatever store she was harping on about. She literally had no interest nor the desire in providing assistance to me.

So now that I have provided Game with what they requested I am now in limbo to see IF they will assist. I bought literally all my electronics at Game Kolonade and yet they treating me like I went in there and begged for handouts.

It is not the first time I have had such atrocious customer service and I am sick of it. I bought a Russel Hobbs microwave that literally died on me within the year and I let it go. With this fridge I will not. Do you know 21 days on lock-down without the means of keeping food fresh and edible? Game Kolonade is irresponsible and causing me undue anxiety at a time where a national pandemic has us crippled in fear.