PvdH
Pieter van den Heever

1 reviews | Active since May 2009

23 Nov 2015, 16:28

GAME KNOWS ITS BROKEN, BUT SELLS IT TO ME ANYWAY.

GAME KOLENADE SOLD ME A TV AGAINST THEIR BETTER (OR BAD?) JUDGEMENT. THE DEMO TV I SHOWED INTEREST IN WAS OFF - NOT ON AND TUNED IN LIKE THE REST. NOBODY OFFERED ASSISTANCE AS TO WHY THE TV IS OFF. ONE SAID ITS JUST A PLUG POINT MATTER, ANOTHER ONE SAID HE HAS NO IDEA, YET ANOTHER ONE SAID ITS BROKEN.I WAS NONE THE WISER ABOUT THE QUALITY OF THE PRODUCT AS MUCH AS I DOUBTED THE COMPETENCE OF THE STAFF. I BOUGHT THE TV - 20 SEPTEMBER 2015. NOW TWO MONTHS LATER, THAT EXACT SAME DEFECT PROVES THE CASE INDICATING A PATTERN . AS A RESULT I AM UNSURE WHOM TO BLAME... EITHER TELEFUNKEN OR GAME KOLLENADE. MY DISAPPOINTMENT IN GAME DOUBLED WHEN I WAS DISMISSED BY THE STAFF UPON MY REQUEST TO EXHANGE THE TV FOR ANOTHER BRAND TV OF SAME PRICE. I DO NOT HAVE FAITH IN THE SPECIFIC TV GAME SOLD ME. I DO HOWEVER HAVE FAITH THAT GAME WOULD HANDLE THE SITUATION WITH THE NEEDED RESOLVE - AS THEY ARE THE MIDDLEMAN BETWEEN CLIENT AND MANUFACTURER. I DO NOT APPRECIATE THE TREATMENT I RECEIVED FROM A MANAGER CALLED SHAWN AT THE STORE WHEN HE REFUSED MY REQUEST OR REASONING AND INSISTED I WAIT 3 WEEKS WITHOUT A TV FOR FAULT CHECKING ETC. I DO NOT WANT THE TV. ONCE BITTEN TWICE SHY. WHERE WILL IT END?

0
Replies (1)
Game
Game's reply26 Nov 2015, 08:48
Official
Hello pieterjvdh,

We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.

As discussed with management the TV will be replaced with a different model. We look forward having you in the store and thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73