Game Key west

I am writing to complain of the poor service I received from Game Key west on the 12 of October 2018,I visited the stores at key west shopping center and want to inform you about the inappropriate behavior of the store manager, I had made a big purchase at your store which included the promotional gazebo with cooler bag and poweraid drink , I was told the promised promotional cooler bag and drinks is out of stock and my details would be taken down for me to be contacted on a later date when stock arrives.After paying for goods I was told that they can’t take my details as the sale has already been processed. I was annoyed that I wasted all late afternoon waiting for the store manager to make a complaint about the incompetence of the cashier,On my demands to make something of this situation, the store manager cynically began to attract the attention of other buyers to my problem. Such volatile behavior not only claims the rights of consumers, but also basic ethical and moral standards as well. This attitude discredits the head management of the company in the eyes of buyers and is unacceptable. I am a regular customer in this store because of your convenient location. I liked mostly everything in the store, but this problem made me feel cautious about the promotional items offered by your store. It was extremely disheartening that I could not receive the assistance I was politely requesting.