GAME KENILWORTH THE WORST

I was called by Eugene van Wyk from Game store. He informed me that the R400 charge was in error but it looked pretty standard from the quote they sent from Incredible Solutions. So if I did not complain and just paid , no one would have said anything. I asked him to check if the sound problem has been fixed which was why we brought in the laptop in the first place. He said he would call me back. Two and a half hours later with no response I went to the store myself. He would have called me now, he said. Of course !!!!! Apparently the sound was never checked because the clerk that assisted me when I took the laptop in just annotated the faulty charger. And the sound problem was not a manufacturer problem as the sound mother board was damage as per Incredible Solutions. The charge to fix that is over R2000. Eugene was just as bad if not worse as the other managers that assisted me. According to Eugene I'm being difficult and unreasonable and don't wish to resolve the matter. As I stated , the laptop is used for work purposes , online teaching. So having not worked means no income . My rent is in arrears, I could not buy any food or even electricity but I don't want to resolve the matter. Is it a job requirement for Game staff to be heartless ? I had two choices : Take my laptop not fixed or start the whole process over again with the R2000 and odd charge. I cannot remember the last time I was this frustrated. No one know what the other one does. And worse , no one is taking responsibility or accountability for this mess. It's now left up to the customer (ME) to sort this out myself. I am holding Game personally responsible for my none existing income , my distress and worry. I want to be compensate and will go to any length to ensure that I get it.