1 reviews | Active since Apr 2019
Game Kenilworth Horrible
I disgusted with the service of your kenilworth branch. I saw online game has a special, a ryobi angle grinder for R299. I check the website then called the number that was provided on the website to confirm if Kenilworth Centre has stock. The lady confirmed kenilworth has in stock, I asked her to please double check as I am going to drive there especially. Again she confirmed they have in stock. I then drive there only to be told by store assistant Graham they have no stock. I asked why I was told there was stock he said he doesn’t know. I then showed him that there are stock on the floor bundled with a welder, he then told me no I must buy the whole bundle, I asked to speak to a manager. The store manager Jayce Pillay came he was absolutely disgusting, arrogant, extremely disrespectful and rude. I explained what had happened he told me the call centre has nothing to do with him they are not a part of the store. He advised the call centre doesn’t represent the store the one has nothing to do with the other its completely separate. I explained to him it’s the number provided on the site he refuse to accept and says it’s not the store number. The store has a 021 number. He will not help me I must go somewhere else as the store is about to close. I then explained to him that he extremely rude and disrespectful and should not be treating customers this way. At no point did anyone apologize. At no point did anyone try to assist me. He then told me to leave and complain if I want to. This is the type of service and people that game kenilworth employ. You will never see me there again. Also I emailed the manager Danie last week and he didn’t even bother responding. Pathetic!
