Game Kenilworth

Last year October 1st 2025 I bought a microwave at Game Kenilworth obviously I used it till the 20th August 2026 when I picked up that it doesn't warm up anything. I then decided to take it back with the slip and when I get there I was told that they'll take it back to repair it, and I asked them what am I going to do for the time being waiting for 14 days to 21 days period, they told me that's their procedure and I told that was never explained to me when I bought the microwave, the only thing Iwas told is that I must keep my slip safe so that if I have a problem I come in and I'll be assisted. I asked them to give me the same microwave but the working one or refund me as their product is not even a year with me but refund will be the last resort as I need a microwave, but they refused admitting as well that some of their salesman they don't explain the terms and conditions to the clients because they just want sales and I told them that's not my fault I need a microwave that's all they refused everyone in the store was watching me, I was looking like a joke, humiliated embarrassed, I am very disappointed to get such a treatment from a big retail store like Game, assistance will be highly appreciated all I needed was a working microwave or refunded to buy myself a new microwave