Game Kenilworth - Customer Service Disgrace

Pre-ordered and purchased a samsung tv at Game Kenilworth. Received a call that tv was ready for collection. Arrived to collect but tv had been resold to another party. Left without tv. On floor staff completely disinterested. Customer service at this store is a disgraceful joke. Furthermore, the store was dirty, had no aircon and an abundance of unhelpful staff loitering around talking to eachother instead of helping customers. This store either needs new management or should be shut down.