Game Kenilworth
First off I would like to advise that I will never in my life purchase anything by Game Kenilworth again. You know when you buy something people is quick to put that sale through in order for the shop to make money... But you only realise that when you need their assistance when the very thing that you bought start giving you issue's.
Now my wife and I purchased a Double Door Hisense refrigerator with water dispenser and a 65" Backlight Hisense Television from them about 2 years ago on the same day and we were amazed by their willingness to provide us with advise and overall helpfulness. We paid over R20000 for those two items.
About a month ago when I switched the Television on, the Hisense Logo appeared on the screen and no picture. Switched it off and on and just the red standby light flashed repeatedly. Due to work restraints I could not go to the store immediately. Called Hisense and they advised that they require the proof of purchase in order for them to attend to the Television. Went to the store as well to inquire if that is actually what is required the Hisense sales person advised that is correct.
Well I went home and tried to find.the slip for the purchase that was made and could not unfortunately find the slip. Called Game customer support they advised me that I need to send them a Bank Statement which reflects the purchase. Sent the Bank Statement which clearly indicate when the purchase made. Customer advised they received it and will send it off to the store.
Called the store after a day or two and this when I came into contact with the most ARROGANT DONT CARE ASSISTANT OR ADMIN MANAGER and.my reason for that is as follows:
Called him just find out if their store received the Bank Statement. He advised yes but requested that I send him the following documents which in his defense didnt send.the same day. But when I sent the documents eventually about 1 day after he requested I send it, I sent the following documents:
Card that was used for the purchase Model Code of TV And BarCode found on the back of the Television
I sent him the email with the required information, I checked at about and hour after I sent it if he responded and he did not. So I gave him a call to advise that I sent him the requested info and he advised me that he is in Zoom meeting this was before 12pm about a week ago. I called him again a little later and he advised that he is still in Zoom meeting. Long story short I gave a call at about 3 pm just find out if he received and checked if he is able to open attachments... Because I work in a very noisy environment I had to speak a little louder so that the lady could here me. When. She transfered the call to him he accused me off the following:
Shouting at the lady when I tried to explain he became he didn't give me a hearing He than advised me that he doesn't like my tone while I'm trying to just advise.him it is noisy where I am Became arrogant and told me he is a busy man as if I'm not working as well Told him that I emailed him and wanted to find out why he didn't respond to my email atleast I got abit upset with him and told that he must not shout at me cause I'm also busy and also an assistant manager and merely wanted to know if the info I sent was fine. Told me the conversation is not going anywhere Told him I'm going to complain
He also told me that we had an agree when he was on his Zoom call that he was going to call me before he go home.
I proceeded to call the customer support line to complain or find out if there is a manager available or complaints department and when the customer support agent call they hung up.
Called Game Kenilworth and complained about Eugene Van Wyk to the store manager Danie, don't know what's his surname.
He advised me last that the issue has been escalated to the IT department to provide me with a slip last week Friday or Thursday. Sunday past they call me from the exact Store Game Kenilworth to ask me for the Televisions model code..ladies name is Lisa, the exact info I provided the very busy Eugene van Wyk. Oh and up until now he has never responded to my email.
Getting the Television fixed is going on for more than a month. Just to get a slip.
This morning I call Danie store manager at Game Kenilworth to find out if he heard anything because 5 business days past...he says oh Mr Smith allow to follow up Will call you back, I go thank you...time now 17.32 pm Friday the 7th of May and haven't heard anything from him or Game or the *********** Eugene Van Wyk.