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Vutomi N
1 reviews | Active since Oct 2018
14 Oct 2019, 12:07
Game / JVC brand
I bought a 55 inch JVC UDH Smart LED TV with built in sound bar at Game in Brooklyn in 2018. Now that I want to connect the TV on internet to watch through the connection of internet and not DSTV I receive an error message that the TV cannot connect as and I must contact JVC for the user rights.
This was disappointing that JVC just manufacture TVs and call them smart TV and not register the TV to access other functionalities. Now I'm stuck with a big useless TV after spending so much money.
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Replies (3)0
Replies (3)
Game's replyOfficial
14 Oct 2019, 14:29Good day Vitomi,
Thank you for taking my call and apologies for the inconvenience.
As discussed, this will be escalated to store management to see if anything can be done about the usage rights on your TV.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call and apologies for the inconvenience.
As discussed, this will be escalated to store management to see if anything can be done about the usage rights on your TV.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
Game's reply14 Oct 2019, 14:29
Official
Good day Vitomi,
Thank you for taking my call and apologies for the inconvenience.
As discussed, this will be escalated to store management to see if anything can be done about the usage rights on your TV.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for taking my call and apologies for the inconvenience.
As discussed, this will be escalated to store management to see if anything can be done about the usage rights on your TV.
Kind regards,
Brad Adriaan
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Best regards,
VN
Vutomi N's updateReviewer Update
14 Oct 2019, 15:03Thank you for responding to my complain and taking time to contact me. I hope something will be done.
VN
Vutomi N's update14 Oct 2019, 15:03
Reviewer Update
Thank you for responding to my complain and taking time to contact me. I hope something will be done.
VN
Vutomi N's updateReviewer Update
16 Oct 2019, 13:53So after putting on my complain I received a call from Brad Adriaan who wanted to understand my complain. I explained the issue to him, he therefore indicated that he is going to contact Game Brooklyn and find out if i will receive assistance. Within two hours the manager of Game Brooklyn called me and indicated that i can bring the TV back and they will exchange it with a new TV and same model.
I went to Game Brooklyn the following day which was 15 October 2019. I requested to change the TV as advised by the Manager of the store. I provided a proof of purchase and had a manager listen to my two voice recorded calls from Brad and the Brooklyn Manager. I spent more than an hour in the shop only to be told with a great negative attitude that the TV cannot be changed because the smart TV must not use the DSTV app, and that the Manager did not understand my inquiry very well otherwise i shouldn't have been called to bring the TV back.
Im just wondering how the Brooklyn manager did not understand my complain after i have explained everything to Brad, my understanding is that Brad explained the very same this i explained to him to the brooklyn manager.
A JVC smart TV cannot use the DSTV now app, giving a message error that JVC does not have rights to access the app and i must contact the administrator. I bought a smart TV because i wanted to use certain functionalities which smart TV have. Game Brooklyn does not see anything wrong with the TV because the TV can switch on and off and can connect to the decoder. The fact that other functionalities are not working to them is not a problem. If i wanted the TV that only connect to the decoder i wouldn't have spent so much money and buy that TV.
I went to Game Brooklyn the following day which was 15 October 2019. I requested to change the TV as advised by the Manager of the store. I provided a proof of purchase and had a manager listen to my two voice recorded calls from Brad and the Brooklyn Manager. I spent more than an hour in the shop only to be told with a great negative attitude that the TV cannot be changed because the smart TV must not use the DSTV app, and that the Manager did not understand my inquiry very well otherwise i shouldn't have been called to bring the TV back.
Im just wondering how the Brooklyn manager did not understand my complain after i have explained everything to Brad, my understanding is that Brad explained the very same this i explained to him to the brooklyn manager.
A JVC smart TV cannot use the DSTV now app, giving a message error that JVC does not have rights to access the app and i must contact the administrator. I bought a smart TV because i wanted to use certain functionalities which smart TV have. Game Brooklyn does not see anything wrong with the TV because the TV can switch on and off and can connect to the decoder. The fact that other functionalities are not working to them is not a problem. If i wanted the TV that only connect to the decoder i wouldn't have spent so much money and buy that TV.
VN
Vutomi N's update16 Oct 2019, 13:53
Reviewer Update
So after putting on my complain I received a call from Brad Adriaan who wanted to understand my complain. I explained the issue to him, he therefore indicated that he is going to contact Game Brooklyn and find out if i will receive assistance. Within two hours the manager of Game Brooklyn called me and indicated that i can bring the TV back and they will exchange it with a new TV and same model.
I went to Game Brooklyn the following day which was 15 October 2019. I requested to change the TV as advised by the Manager of the store. I provided a proof of purchase and had a manager listen to my two voice recorded calls from Brad and the Brooklyn Manager. I spent more than an hour in the shop only to be told with a great negative attitude that the TV cannot be changed because the smart TV must not use the DSTV app, and that the Manager did not understand my inquiry very well otherwise i shouldn't have been called to bring the TV back.
Im just wondering how the Brooklyn manager did not understand my complain after i have explained everything to Brad, my understanding is that Brad explained the very same this i explained to him to the brooklyn manager.
A JVC smart TV cannot use the DSTV now app, giving a message error that JVC does not have rights to access the app and i must contact the administrator. I bought a smart TV because i wanted to use certain functionalities which smart TV have. Game Brooklyn does not see anything wrong with the TV because the TV can switch on and off and can connect to the decoder. The fact that other functionalities are not working to them is not a problem. If i wanted the TV that only connect to the decoder i wouldn't have spent so much money and buy that TV.
I went to Game Brooklyn the following day which was 15 October 2019. I requested to change the TV as advised by the Manager of the store. I provided a proof of purchase and had a manager listen to my two voice recorded calls from Brad and the Brooklyn Manager. I spent more than an hour in the shop only to be told with a great negative attitude that the TV cannot be changed because the smart TV must not use the DSTV app, and that the Manager did not understand my inquiry very well otherwise i shouldn't have been called to bring the TV back.
Im just wondering how the Brooklyn manager did not understand my complain after i have explained everything to Brad, my understanding is that Brad explained the very same this i explained to him to the brooklyn manager.
A JVC smart TV cannot use the DSTV now app, giving a message error that JVC does not have rights to access the app and i must contact the administrator. I bought a smart TV because i wanted to use certain functionalities which smart TV have. Game Brooklyn does not see anything wrong with the TV because the TV can switch on and off and can connect to the decoder. The fact that other functionalities are not working to them is not a problem. If i wanted the TV that only connect to the decoder i wouldn't have spent so much money and buy that TV.