IM
Innocent M
1 reviews | Active since Oct 2022
22 Sept 2023, 13:57
Game Jubilee Mall Hammanskraal
I did a lay bye 3 months back at Game Jubilee Mall Hamman kraal for a Hisense French door fridge, I went to the store 3 weeks back to pay it in full and collect only to discover that the product was sold to another costumer. I have been calling everyday to find out if the product is available with no one assisting me. The level of customer service is not excepted from a big organization such as game to my surprise the item is still there advertised without any stock available at the shop.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
22 Sept 2023, 14:25Hi Innocent,
Thank you for reaching out.
I'm sorry for the experience you're having with your lay-bye and that you've had no assistance with getting an alternative.
Rest assured your query was escalated to our complaints department and you will be contacted.
Kind regards
SG
Thank you for reaching out.
I'm sorry for the experience you're having with your lay-bye and that you've had no assistance with getting an alternative.
Rest assured your query was escalated to our complaints department and you will be contacted.
Kind regards
SG
Game's reply22 Sept 2023, 14:25
Official
Hi Innocent,
Thank you for reaching out.
I'm sorry for the experience you're having with your lay-bye and that you've had no assistance with getting an alternative.
Rest assured your query was escalated to our complaints department and you will be contacted.
Kind regards
SG
Thank you for reaching out.
I'm sorry for the experience you're having with your lay-bye and that you've had no assistance with getting an alternative.
Rest assured your query was escalated to our complaints department and you will be contacted.
Kind regards
SG
IM
Innocent M's updateReviewer Update
22 Sept 2023, 15:19Good day
Complaint department is well aware of this matter unfortunately they also failed to assist and they offered me a replacement which is not what I wanted as a customer we do all the research before purchase a product so that was the product of my choice. This platform was my last resort hopefully I will get positive results.
Regards
Innocent
Complaint department is well aware of this matter unfortunately they also failed to assist and they offered me a replacement which is not what I wanted as a customer we do all the research before purchase a product so that was the product of my choice. This platform was my last resort hopefully I will get positive results.
Regards
Innocent
IM
Innocent M's update22 Sept 2023, 15:19
Reviewer Update
Good day
Complaint department is well aware of this matter unfortunately they also failed to assist and they offered me a replacement which is not what I wanted as a customer we do all the research before purchase a product so that was the product of my choice. This platform was my last resort hopefully I will get positive results.
Regards
Innocent
Complaint department is well aware of this matter unfortunately they also failed to assist and they offered me a replacement which is not what I wanted as a customer we do all the research before purchase a product so that was the product of my choice. This platform was my last resort hopefully I will get positive results.
Regards
Innocent
Game's replyOfficial
22 Sept 2023, 16:15Thanks for getting back to us, Innocent. The complaints team have advised the store you do not wish for an alternative. All complaints are dealt with by our complaints department.
Game's reply22 Sept 2023, 16:15
Official
Thanks for getting back to us, Innocent. The complaints team have advised the store you do not wish for an alternative. All complaints are dealt with by our complaints department.