GAME Johannesburg CBD & DELL laptop REPAIR DELAY and NO ETA!!!!!!!

I have had my laptop with Game Johannesburg for over a month for repairs. I have since followed up with them regarding the progress and ONLY AFTER the period promised for the 21 day for the repairs was I told the laptop is waiting for parts. I am still not sure which planet the parts are coming from since NO ONE from the store seem to know. The store manager has tried to follow up however he too has since stopped responding to my emails to follow up.

I don't have an ETA for the the parts delivery or the repairs to take place. NO ONE is communicating with me. NO ONE is notifying me when I can expect it back.

I was quoted an arbitrary amount which doesn't even have parts. I AM URGENTLY REQUIRING FEEDBACK or MY REPAIRED LAPTOP!