Game item bought not recieved, no refund pending!

Ordered a vacuum cleaner two weeks ago. Received an email about the order being delivered, however nothing has been delivered. Have been calling since the order was placed and the careline does not assist or resolve the issue. Requested a refund and the refund department basically does not give me any feedback to my refund. Worst online service, rather go to the store, it is faster. Still waiting for a refund on an item i never even received.