Game issue continues

today is 19 April - this issue is still not resolved. Game transfered the money back to me and asked me to make the payment again - which i have done - and I have sent them the proof of payment to all the addresses they asked me to send it to - no one is coming back to me. I spoke to a Geraldine over the weekend that said she will phone me on Monday but I never heard from her again! They now want me to pay 2 debit orders at the end of April even though i have settled the account on the 1st of March already and they STILL have not managed to allcoate this payment. I am getting sm's and calls from Game saying my account is in arrears but no calls from all the people i speak to on a daily basis to try and resolve my issue. They are more worried about their records showing an unpaid balance and less worried about actually allocating the money that i have already transfered to them on the 1st of March!! My uncle have to pay bank fees for each time he have to re-transfer the money plus the Rand/Dollar converstion has changed from the first payment till the second payment which means we had to actually pay R1800 more to be able to convert it into the same Rand value