Game is useless

I am highly upset with game online. I have placed an order on 29 December and my order was supposed to be delivered on 7 January for the latest. On 30.December i get a mail stating order is dispatched. On 5 January i get an email stating order has been delivered. I have been contacting game since 6 January to resolve this matter. I have made numerous calls, sent emails, posted on facebook and facebook messenger. I have been promised feedback. I have been promised call backs but to no avail. Today i finally speak to someone who requested a manager to contact me. Manager promised call backs and didnt do so. I had to call again and then an hour later he called back. Apparently due to a problem my order was still not dispatched. I requested the manager Lee Jacobs to arrange that i collect the items at branch closest to me to which he said he will try and arrange. Now he doesnt even give me a call back. He gets his staff to call me back stating the order has been dospatched and will be delivered next monday. I have requested to speak to Lee again but rhis apparently was not possible. My son starts school tomorrow and I am now left without stationary. Game your service is pathetic and you made no effort to resolve this matter. I have wasted enough airtime. A simple request to collect my items at a branch closest to me was declined. Such a big store and the service is extremely bad. Nothing has been resolved as my child is left without stationary.