GAME IS TRASH

I bought a phone online on the 26th and received a message on the 29th saying my package has left their warehouse and on its way to me. I called on Friday 30th November to ask who is the courier so that I could go fetch it myself. The consultant I spoke to said he cant track my package because their systems and faulty and the message of it being on the way is incorrect.

Today, I call and it doesn't even ring anymore, it plays that horrible music and you just stay on hold for minutes on end. I want my phone or my money back. Do ATLEAST ONE!!!