GAME - IS THIS ********** BEHAVIOUR

On the 28 February I made an on-line purchase with Game Stores for the amount of R2549,00 for a Samsung A11 phone. On the 8 March I contacted Chevonne Soha (Game - ***) to enquire about delivery. I was then advised that there was no stock. Surely it is ********** to take monies for an item of which there is no stock. As of todays date, 16 March, I have still not received the phone and have not received a refund despite numerous requests. I am a regular on-line shopper and have yet to experience such poor behavior. If an item is not available the shopper is advised "out of stock" and no monies paid. If I am one South African experiencing this behavior how many more are?