Game is swindling me of my money with their faulty appliances

This store never cease to amaze me, on Sunday 24 August I went to the store to return a laptop that is hardly 6 months old. The device just decided to split in half because the *****s were loose, now we are struggling to open and close it. I spend almost 1 hour 30 min in the store just to be insulted by the floor manager Tshepiso Kodu, insinuating that the laptop fell hence the *****s are out. I made him aware that I did not appreciate his assumptions & the tone of his voice, but he did not back down. Frankly it is not his duty to rule out the cause of their faulty device as he is not even a technician. There is no impact, nor a cracked screen on the device to show that it was dropped on the floor. For a brand new device I was told that they are going to fix it, instead of giving me a new one or a refund since I no longer have trust on the Acer model. They are going to fix something that was bought for R7000 & hardly used. Their turnaround time is also not acceptable, for such a minor thing, they say they'll return it after 30 days, what am I expected to use during that period? The other interesting thing is, should I refute the quote from the repairs am going to be charged. This is clear ******ion and *********, why would I have to pay for a quote because I can't afford their repair price. How on earth am I expected to afford that stupid charge if I can't afford to pay for the laptop to be fixed. Sales people are just chasing sales these absurd conditions only surface when we encounter problems, they are just too happy to pocket our monies. The 2nd matter is a Bennett reed washing machine for R 12000 it is less than 4 weeks old but already malfunctioning. Naphtally Tevo did not even bother to assist me he said I should read the T's & C's & just vanished. The machine was bought online & the return was logged on line no one from the customer service called me it's been two weeks now since I logged a return. Am stuck with brand new appliances worth almost R20000 from GAME MAFIKENG which I can't even use. The store manager was there Simon Nyelele he did not even intervene or atleast his subordinates did not even engage him on the matter. He was just being cousy on the front shop and he couldn't even be bothered by what was happening in the store. GAME is a mass store but their customer service is none existent. They are just too happy to get richer with our hard earned money. Please come and get your faulty machine and keep your laptop I need my R20000 back will go shop somewhere else.