Game is so retarded and. Stupid on a level I have never seen before

They deserve a minus rating. No rating at all. A week ago I get an sms on my phone saying that since i paid my account up in 2019 already there was a refund they could see on the system due to me. I called them to confirm and spoke to a guy called Charlton. He assured me of the refund and said I must send my ID, proof of address, etc to them. This was no **** I got the details from google. Now today suddenly I receive a very brief impersonal message if you received an sms from Game RCS about a refund please ignore it was an error. I called iin and the agent blames it on the conputer so easy for her to just shift blame. No they shift their blame to the debt reveiw people and say rhey must refund me. What a level of bad service and absolute gross incompetence. Boycot game. They don't deserveto treat customers that way... I will go to social media and press.