1 reviews | Active since Sept 2016

29 Sept 2016, 13:20

Game is playing games!!!

<p>I have tried contacting theirhead office but spent half my life waiting on hold or being transferred to everyone in the company but someone that could actually help. Then the call was eventually answered and dropped! They advertised a tv but when going to purchase it, told us it is not available in Port Elizabeth? Instead we were told that HQ decided not to send any of the said tv's to PE because PE people do not really buy them when in fact there were several other people there for the same tv and apparently 25 others already on the waiting list. What is the purpose of advertising this promotion when you don't intend to actually supply the stock for it?? The promotion is far from over however we were informed that regardless of this fact, no stock will be supp**** to PE stores. This is unacceptable. Please advise when this will be sorted out and when we may go to collect the Telefunken 55inch for R4999 currently on promotion. My number is ********** and I would appreciate an urgent response. Thank you!</p>

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Replies (2)
Game
Game's reply29 Sept 2016, 16:17
Official

Good day,

We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation.

Regards

Herman van der Berg

Customer Service

***

***73

Best regards,

's update30 Sept 2016, 13:30
Reviewer Update

Good Afternoon

Vijay Singh contacted me this morning and all has been resolved, thank you very much. May I just add, I do not usually make use of these platforms however, I tried contacting your HQ telephonically and was handled very poorly which forced me to resort to other means to get your attention. Nonetheless, I appreciate the swift response and thank you for the assistance provided to resolve things. Kind Regards, Lu-Anne