Game is pathetic. Refusing to honor my price beat

Absolutely pathetic service from game. They have double standards and going against their word policy. I have done a price beat of a item in the 29 Feb 2024 and till today I'm getting no feedback. I've been calling and chatting numerous of times. They are refusing to honor the price beat... I've provided them with all the information and everything matches from. The competitor. But after 3 days they say my claim has been approved but they are not providing me with the coupon to purchase the item, as per their terms and conditions and rules on the website. They are breaching that.. They say a turn around time of 48 hours. But it's now been 5 days.. Their customer service agents are absolutely dreadful and no help at all... The competitor price of the item was r2000 and at game it's r4000.. Everything is up to date but they are stalling on giving me my price beat