GAME is pathetic

Purchased a PS4 on black friday (29/11/19). This was the MAIN item amongst others items purchased on the same day via their online platform. The delivery (of the other items) came in 2 batches. I informed and noted on the delivery notes that I didn't received the PS4.I can understand that there were a lot of excuses retail stores can make/experience due to black friday, but the item was an Xmas gift...and I followed up numerous time with their web support (online chat platform), but did not even receive 1 message to keep me updated. This was my 1st and last dealings with Game for any type of major purchase. I am now returning my entire order. Order No included in Reference below. Consultants chatted with include Tanya, Bridgette and Yolanda ( all promised that delivery was dispatched, or follow ups would be made and I would be contacted...yet here I am)