Game is now being dishonest

On the 29 November 2024 I bought a TV and dishwasher at game online. The following day they only delivered the tv and said they would deliver the dishwasher separately. Till today the 14 December I’m still waiting for that delivery. I logged a query with game on their online chat and was told my query would be escalated. A lady called me and said they are still investigating and would get back to me yesterday 13 December. I waited and nothing. I also went to a dischem store to find out what’s happening and was told my order has not been dispatched from the warehouse at Game Mthatha Circus Triangle and they would call me to arrange delivery but I’m still waiting. The worst part is that they sent me an email confirming that the dishwasher was delivered when in fact it wasn’t. At this point I’m not sure if they are trying to be ****mers or what coz I don’t understand what’s going on. Game if you cannot deliver please pay back my money. I have had enough