Game is not refunding my money

Like many other reviewers here, I placed an order on 24 November for various Black Friday items. Due to circumstance out of my control, I requested a cancellation and refund on 27 November. Various emails and phone calls later, I have only received 30% of my order's refund. Call center agents simply state that they will escalate my request and I can expect feedback within 24 to 48 hours, but I am yet to receive any form of feedback.

One could expect this dismal form of service from a fly-by-night operation, but not an established retailer like Game. I am highly frustrated and disappointed by their lack of service. They are quick to take your money, but the same cannot be said when asking your money back.