GAME is NOT ON!

I had purchased a deep freezer on the 26 January 2016 and opted to use my own transport for delivery. It took 40 minutes to load up the next day without it being inspected by their staff for damages etc. It was loaded up and tightly secured with rope into the bin of the vehicle. Upon opening the package at the clients premise, we had noticed a huge dent and one of the corners was badly damaged. We instantly loaded it up and took it back to the dispatch department whereby the dispatch clerk who insisted package was dropped by us without any investigation. The sales clerk arrived 30 MINUTES! Later after numerous calls. Upon inspection he suggested that the freezer be left behind at the store for a further inspection. At this point I also noticed more defaults and damages to the freezer which I have photos of. I informed the sales clerk that these damages are old and we can easily notice that this freezer is not brand new. Why is this even going through an inspection procedure when the product clearly is second hand and damaged? Purchasing a brand new freezer from a so called reputable store was supposed to be a hassle free transaction, but that was clearly not the case here!