Game is disgusting

I don't know how how such a large company still proves to be so useless, I am so exhausted with Game my account now shows that it's not arrears I have been making payments for R800 and after posting my disgust in their service through this channel I had a few calls and it seemed as if though some thing will change but tell you what? I'm requested the same thing over and over "we are sorry mam please forward me the proof of payment I will escalate it" I've sent this now to so many different people who promised they escalating and will call me back but until now nothing has changed and I'll get another person who will ask for the same thing I DO NOT work for game I really don't have the time to be going through personal emails during working hours and looking for the proof of payment.. My account last week was apparently up to date and I only had to make a payment for just R90 and part of my September statement but I decided to pay another R500 but today I yet again receive a shocking statement that shows my account in arrears I'm really annoyed and enough not even a beggars should be treated like this I'm a paying customer and no one actually gives a F@#% can all my payments be updated or tell your staff to just call me to get a debit order done maybe then I'll have less headaches as my payment record constantly gets *****ed up.

I've received an email from Ndileka to advise they see my payment and will update their systems but I receive another email from Raashiq Kannemeyert requesting for proof of payment again that one colleague advised they see I really will not play this game