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KS
Karen S

1 reviews | Active since May 2014

31 Dec 2024, 15:18

Game is ********* - can we have negative stars please

Purchased a trampoline online from Game Stellenbosch, on 21 Dec 2024 for my daughter for Christmas. It arrived on 22 Dec, surprisingly quick. Package did not come in a bag. Was wrapped in plastic and bubble wrap (was this a sign of what was to come)? Christmas day arrives and the trampoline is unwrapped, only to find 4 of the 6 poles are missing stoppers and all are grimy, and look used. Then the trampoline itself. Looks mighty used AND the edging has scratches and dirtmarks all over it. I went via customer support the VERY same day my daughter opened present 25th Dec 2024, obviously. Got the runaround, to be told today that I must contact Trojan the manufacturer. GAME, did i puchase this from Trojan or you. YOU are the party that sold me lousy product, you pathetic weasles. YOU sort this out.

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Replies (2)
KS
Karen S's update31 Dec 2024, 15:21
Reviewer Update
Edit: Emailed customer support on Christmas day. Got the runaround of course, etc..
Game
Game's reply01 Jan 2025, 09:45
Official
Hi Karen, thanks for getting in touch. We are deeply sorry to hear about the condition of the trampoline you received. It's unfortunate to hear that it appears to have been a used item. the matter has been escalated, and we appreciate your patience during this process. Once your case has been reviewed by the store from which the trampoline was dispatched, we will provide you with the necessary course of action. We understand the discomfort such situations can cause and assure you that we are doing our best to resolve it at the earliest. Again, we apologize for the inconvenience and appreciate your understanding in this matter.