GAME IS A **** ENTERPRISE!!!

If there was a zero star option that would be the preferred rating.

I was lured into purchasing an iPhone SE online from Game at the beginning of December as a Christmas gift for a family member. Upon receipt of the phone, I was horrified to discover that the phone was a pre-owned device which was not mentioned anywhere on the website.

I immediately contacted the Game Online Support department requesting the device be collected and a refund be issued for the unwanted device. The process of ultimately getting the device collected was a long and arduous one at great expense to myself. It took daily phone calls and follow-up mails before the device was ultimately collected two weeks after the request was logged.

During this mentally draining process, I had to cancel the credit card used to purchase this device (due to *****ulent activity on the card) which meant that there was no way of implementing a refund on this card. I contacted Game Online Support department to inform them of this unfortunate situation and asked them to issue the refund into my bank account instead. I was informed that there is no way to issue the refund any other way and that I would need to go through to their Westgate store in order to get the refund. I am nowhere near Westgate and so this is not in any way an option for me.

We have reached the end of December and I am still almost R3,000.00 out of pocket due to Game's *****ulent advertising and their lack of accountability. Beware. Their advertising is false and their after sales service is non-existent!!!!!!!