Game is a circus, take your money elsewhere

My experience with Game feels like something out of a nightmare. After it took them over 10 days to deliver the 25 thousand rand valued Hisense fridge I bought in July m, here we are 3 months later and the fridge is broken. I have gone 2 weeks without a fridge because of the Circus of a company called Game. At first they convinced me that the delay was on Hisense end as one of their technicians needed to come assess the fridge before they could give me a new unit/refund. The Hisense technician was here last week and he confirmed that I needed a refund or new unit, to date I am still waiting. Roefkah from the online team and her manager Lee promised to get this resolved but like I said Game is a circus and no one there seems to know what they are doing. I want my refund and compensation for my losses, how can a company this big not have processes in place for such scenarios? Why the hell should I suffer because you guys can't find a delivery company? Game service is appalling