GAME INSURANCE LOSS OF INCOME

The past few months I put through a insurance claim for loss of income, due to not working and my last salary received being December 2020. All I wanted to claim for was January and February because I had work opportunities lined up for March. Game Insurance claims department took a month to get back to me,and declined my request stating that it wasn't a complete loss of income. Mind you it was, and I could prove it. I sent through 2 bank statements showing that it truly was a complete loss of income. They are still to get back to me, it is the 1st of April. Paying insurance was very pointless. Their execution is slow. They harassed me for two months to make payment, after back and forth emails where I disclosed that it wouldn't be possible. The collections department and the claims department have no idea what is happening in the set departments, their is no communication between the two. I've been a loyal customer for some time now and the way they treated my situation was in poor taste, I am now considering to close my account completely. I urgently would like to pay my account, 3 months later and I have a new job. This is how long their process has been taking. What is the point of insurance if you can't use it? Why are we paying this monthly fee when you can't use it when you really need it?All this hassle is just ridiculous. I'm a very unhappy customer at this point.