Game Insurance

on the 22/11/2019 i went to game somerset mall to process a claim for my tablet that is lost. i was informed that game is not responsible for the insurance Hollard is dealing with the insurance. this is where my nightmare started i use the unit for work purpose and dont use a simcard in the devise i consulted cell c as i activated a simcard longtime ago and they are unable to give me a ITC number because the celphone number nor the IMEI nr register on the system i was refred to SAPS and i was advised to report the phone as lost. upon dropping the documentation at Game Somerset Mall after howmany times i been to the store and the Hollard consultant was never available to process my claimeventualy when he submitted the documents to the claim department and got in contact with them they told him the unit is not on the system and i need to produce a bank statement i explained to the consultant and the manager that was a replacement unit for the previous claim and i got proof of the email that i questioned will the new unit be insured and the answer was it is automatically insured after speaking to the Hollard area Manager that told me to contact finrite as this is not a Hollard complain and not to harass his staff because he needs to sign up insurance and not deal with insurance claims i spoke to the manager in the store. after speaking to Mr Plaatjies still no joy from all 3 parties Game Hollrad and Finrite I went to the store on the 14/12/2019 and spoke to Mr Adams will get back to he contacted me and i missed the call i went to the store on the 21/12/2019 and Mr Plaatjies asked me to comeback Monday or Tuesday before 17H00 i visited the store on Monday 23/12/2019 and got in contact with finrite. I was advised By Riyhad to send the documents as there is no claim for my policy number. I explained to him about the ITC number and i am told to write a motivational letter along with the case number my I.D number and an affidavid as to how the unit got lost.i send all the documnets that was required to Riyad and received a call asking my why am i only logging the complaint now i was told to send the emails that i forwarded along with a motivational letter explaining what happened and why i am submitting only a month later.I received a phone call now that my documents is received but i will only get an answer in January 2020 to inform me if the process was succesful. ok why only in January because they have a backlog of 2 weeks and also its not definite because of the ITC number now. Now Finrite needs to report back to Hollard where Hollard does not have the info on there system. everyone passing the buck no one taking responsibility anmd i need to pay the insurance no questions ask now they have alot of nonsense and policies implemented