NS
Nicolette S

1 reviews | Active since Jun 2020

12 Jun 2020, 11:10

Game incorrect advertising

On 20 May we looked at fridges, we chose a model which cost R10999. We went home to figure out how we should pay for it. Since my husband is a pensioner we were excited to know we would be getting 10% discount as we receive sms’s every week almost advertising 10% off for pensioners on Wednesdays. When we went back to the store on the 9th of June we found that they not only put the same fridges price up with A R1000 but according to the Game store in Potchefstroom 10% of R12000 is R300. They said you only get 10% on the first R3000 but this was not mentioned in the ad. I did not even see a board in store mentioning this. Sadly the staff was also very rude and barely I acknowledged our existence. We ended up buying the same fridge ( newer model) at a different store for cheaper.

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Replies (1)
Game
Game's reply12 Jun 2020, 11:27
Official
 Good day, 

We are pleased to inform you we have received your query/complaint at  Game Customer Care. We apologize for any inconvenience caused. 

We have logged your request with reference number  #   549752

he matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute    
Group Customer Service Advisor
 
MASSDISCOUNTERS, t/a Game
 E-Mail:
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Best regards,