GAME *********** ACCOUNTS DEPARTMENT

I had my Game account since 2010 and ever since I had it, I have account issues. I told them I expected ***** on my account, I dont get detailed statements for years and if I asked it get ignored. I got so fed up in December 2019 that I asked for a settlement statement just to pay the account off, after numerous attempts they send me the statement and I paid the amount to zero my account. I also asked them numerous times to send me proof that my account is zero and closed, till today no luck, but they already send me a February statement....I'm furious and tried to call them but the lines are always busy and the emails don't get regularly checked by their *********** staff. I'm wondering if I must get a lawyer to write to their legal department as I suspect ********** activity from the Game Accounts department???