RW
Rustum W
1 reviews | Active since Sept 2018
14 Sept 2018, 09:33
Game ***********
On 29 May 2018 I made an EFT payment on my Game account. This never appeared on my statement and as a result Game said I am in arrears. I visited one of their branches and was informed to send Game my proof of payment. I did so on 12 July 2018. I have since been called on numerous occasions regarding my account that is in arrears. This matter has still not been resolved. I do not understand how they cannot trace my payment with the proof of payment.
This has affected my credit score rating and by viewing my statement today, I realised that Game still charged me for a collection letter, sms and call. How do you charge me for you as a company not doing your job? I have never been in arrears.
This is extremely poor service and the customer has to pay for *********** people being hired by Game.
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Game's replyOfficial
14 Sept 2018, 09:50We are in receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you out of this forum to discuss this matter. You may also contact them directly on ***or ***
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply14 Sept 2018, 09:50
Official
We are in receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you out of this forum to discuss this matter. You may also contact them directly on ***or ***
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,