Game incompetence

Once again I have been **** to by Game. I am still waiting for the transaction to be reversed. The only difference now is that I am going to refuse payment on this transaction. This matter has dragged on for 3 months and still nothing had been assigned by game. How they expect me to pay for a fridge which, according to their systems was delivered but never reached my door is beyond my understanding. I AM NOT PAYING ANOTHER CENT and expect my previous payments to be refunded. My next step is the ombudsman. They can sort it out. Low class service