Game in Kenilworth Centre is a Mickey Mouse Factory 😲… lazy staff members

I purchased a Hisense 223L Bottom Freezer Fridge on the 26 December 2021, that I went to go and collect at their warehouse in Brackenfell yesterday, where I was told that the item was no longer in stock.

Apparently the person that sold the item to me did not send and alert to the warehouse to inform them of the order, hence the fridge was sold, the lady who was at the help desk tried contacting GAME at Kenilworth Centre, they were not taking any of her calls, she even sent an email to the entire store including the manager and tried calling the store again, still no answer, all she needed was authorisation from the store to give another fridge that cost the exact same price as I had already wasted money to go and collect a fridge that wasn’t there.

Today I visited the store, I was provided with two solutions that were of no use to me what’s so ever. I was given an option of purchasing a different fridge and paying the difference of R500 or I wait for stock and still pay for delivery.

So I purchased a fridge, paid for it cash, they decide to sell my fridge and I still have to cough out more money to this resolved.

FYI all the staff members had to say was “there is nothing we can do”. The oldest excuse in the book.

Having work for a retail company myself I know that there is something that can be done to resolve this issue, because they’re staff is lazy they chose not to, yes lazy, they seem to specialise in being laziness, they do lazy better than their job.

I know that this not the level of customer service GAME provides to their customers, but this branch is what on would call a “Mickey Mouse” factory, horrible customer service!!!

And no, I do not expect a refund at all, I want my fridge delivered to me, by the store at no additional cost!!!!!!!