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KM
Kamogelo M

1 reviews | Active since Dec 2019

02 Jan 2025, 10:18

GAME I WANT MY MONEY BACK!!!!

I placed an order on the 5th of December 2024,today it is the 2nd of January 2025.I have been waiting for my groceries since to date I have not received it.Everytime I call I get a different story,I am receiving a bad treatment when I call to follow up and they dont even ask for my order number to check my order,how do they know who is calling to follow up all I get is that my query is at complaints department.I have asked them to refund me since they are failing to deliver,the person that I was chatting to said that they will send my request but to my surprise today when I call I am being told that they will have to cancel my order first before they can refund me and still they didnt ask for my order number/name,how do they know which order am I referring to.Please refund me my money,you guys are horrible and dont care about customer service.How can you take someone’s money,fail to give them goods that they have paid for and refuse to give them their money back.I am reporting you guys to consumer.How can you guys make me wait for almost over a month for grocery items,you are really heartless.

0
Replies (10)
Game
Game's reply02 Jan 2025, 10:53
Official
Hi Kamogelo, thank you for reaching out. I'm so sorry that your groceries weren't delivered and that you're chasing your refund. This is certainly not the experience we want you to have. I've checked your details and saw the matter was escalated and is being dealt with by the Complaints Team. 
KM
Kamogelo M's update02 Jan 2025, 11:03
Reviewer Update
It has been with complaints department for almost 3 weeks now.Can I just have my money back.I bet even yourself you cannot wait for your groceries for that long.I was forced to go and buy the very same items that have not been delivered at other stores because you guys failed me.Whats so difficult about giving me my money back as you have failed to deliver.
KM
Kamogelo M's update02 Jan 2025, 11:48
Reviewer Update
When do you think I will receive my refund so that I can make a follow up.
Game
Game's reply02 Jan 2025, 11:52
Official
I'll request the agent handling your query get in touch with you. 
KM
Kamogelo M's update06 Jan 2025, 13:44
Reviewer Update
You indicated that the agent handling my query will get in touch with me,today it is the 6th and no one has gotten back to me.
Game
Game's reply08 Jan 2025, 10:47
Official
Hi Kamogelo, I'm sorry you haven't been contacted regarding your query as expected. It is being dealt with by our complaints team and you will be contacted as soon as the agent has further information. 
KM
Kamogelo M's update08 Jan 2025, 10:54
Reviewer Update
I have requested for a refund and the update that I received today was that my request including banking details have not been sent to finance for processing.
Game
Game's reply08 Jan 2025, 11:00
Official
I have requested the agent handling your query get in touch with you. 
KM
Kamogelo M's update08 Jan 2025, 11:03
Reviewer Update
But they are not,since the 2nd of January until today.
Game
Game's reply08 Jan 2025, 16:17
Official
I'm sorry you haven't been contacted. I have requested as well as the agent whom you spoke to this morning for the complaints team to get in touch with you.