Game & Hollard Cellphone Insurance ****

<p>I bought a phone a few months ago and got my policy via Game and it was supposed to be a Hollard policy only to be told its run by this company Finite when l wanted to claim. My phone got ****** and l followed everything that their policy requires. I called the guys and they made me wait about 35mins just for them to attend my call. After that the guy told me l was not in the system and that my policy did not exist and that l had never got a policy with them and he could not help me, even though l had monthly payments going off my bank account. The 2nd guy l talked to was worse and his English s****s were poor but basically he found my policy but could not help me. Funny thing is the theft and all my reports happened in 24hrs.</p> <p>When l spoke to the 3rd guy I demanded to speak to someone senior and l directed to a lady called Leilani Ferris, she then told me the same thing but l told her l had the policy number on my bank statement. When l tried calling again l got put on hold for more than 2hours at a time with no reply. I then decided to call the guys at Game who responded very quickly and they sent an email to a one Khaya Simelane he then instructed Leilane Ferris to give me a call.</p> <p>Leilane then explained that if l did not have all the documents including pictures then l was wasting my time as the claim would be void but she had not even heard my story or taken or asked for the spelling of my name. I then sent her all the documents including pictures to ********** she then wrote me an email back saying that l didn’t attach pictures of my smashed car that was broken into but amazingly she had attached them in her reply. How is this possible that you don’t see jepg attachments but you claim to have seen the PDF attachments?</p> <p>I then sent her an email telling her that l had got my IT team to test the photos and it showed that the photos had actually been received by her. She basically stopped replying my emails after that.</p> <p>I then called again to try talk to hey and sent several emails to Khaya Simelane and Leilane to no avail. I then went to their Hellopeter page only to see that this is actually the games these guys are playing to frustrate people. I then talked to a number of people and associates who also got this insurance from Game and they told me the service is so terrible many people had decided to drop their cases without getting their phones .</p> <p>Can someone from Game, Hollard and Frnrite call me and process my policy without any of these stories that Khaya and Leilane are playing they are not serious about their work and lack customer etiquettes. Big brads like Game & Hollard should not partner up with amateurs like these who cannot even pick up the phone for 2 whole hours.</p> <p>the Policy is GMPOL ********** and my number is ********** 558</p> <p>I think with all the reports l have seen on here and with the influence of a few journalists we can expose these guys for what they are. If l don't get help in 24hrs l am surely going to use my resources to expose Hollard , Game Stores and Finrite and their shaddy insurance. Even if it means setting paid social media and getting a blog with all communication with them up and contacting everyone that has been through the same experience. </p> <p> </p> <p>Do not take your customers for fools. </p>