CB
CHERRALYN B

1 reviews | Active since Mar 2017

09 Mar 2017, 22:30

GAME / HISENSE

<p>IN AUGUST 2016 I BOUGHT A HISENSE TOP LOADER WASHING MACHINE CASH FROM GAME. FIVE WEEKS AGO THE MACHINE DID NOT WANT TO DRAIN THE WATER AND MADE A STRANGE NOICE SO I CONTACTED GAME, THEY TOLD ME THAT THEY WOULD SEND OUT SOMEBODY NEVER HAPPEND. I THEN TOOK MATTERS IN MY ONE HANDS AND PHONE HISENS MYSELF A LOT OF PROMMISES WAS MADE, THEN I PHONE GAME TO ASK FOR MY MONEY BACK THEY TOLD ME THAT A SOMEBODY WOULD COME OUT TODAY. NOW FIVE WEEKS LATER A STILL HAVE A MACHINE THAT IS NOT WORKING AND A LOT OF PROMISSES.</p>

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Replies (2)
Game
Game's reply10 Mar 2017, 10:07
Official

We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with udpated feedback.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply10 Mar 2017, 15:51
Official

As discussed with management we confirm that you will be credited for the item.

We thank you for your support and look forward having you in the store again soon.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,