Game Highveld mall Witbank

I've never experienced such poor customer service. On the 25/01/2020, I bought a study desk at Game Highveld Mall Witbank. The brand of the desk I bought was the last one they had on display. Since it was already assembled, I didn't have transport to take it home. Told the person who was assisting me (Theko) that I would fetch it on Monday. On Monday I had to borrow a bakkie from one of my colleagues in order to go and fetch it. When I got there, the salespeople were taking me from pillar to post not knowing which desk I was talking about even though I had presented receipt,asking me the name of the person who had sold it, as if I paid attention to that. . One of the sales people (Prince) eventually tried to assist me. when he looked into the system he told me that the desk was In negative one meaning that it had already been sold to another customer. Instead of apologising and acknowledging the company's mistakes, he told me to either choose another one, get a refund or wait for stock wich was scheduled to be delivered on the 28th Tuesday of that very same week. When I asked him to search at the nearest Middelburg branch, he said I would have to go and fetch it MYSELF. When I asked to speak to the manager (Nancy) she refused to come out and talk to me. I was told she was busy with auditing. On that Monday I told Prince that i'm giving him till Friday to find me the exact study desk I had bought. During the course of the week, I called Prince to enquire if there was any progress with the desk. He did not answer nor respond to my phone call. Today is Friday, I went there after knocking off at 17:00. It took about 30 minutes for the manager to come and talk to me. Not once in her statement did I hear her apologising for what had transpired, all she did was tell me that she couldn't leave an audit to come and attend to me. After the whole conversation, the best suggestion the manager could come up with was asking me to give her up until next week Friday to arrange the very same desk for me. Meaning that I have to wait another whole week without a desk. I personally think she suggested that so she could get rid of me. My studies already commenced and i'm deeply being affected. I did explain that I work long hours, and for me to come and sit on a couch or bed while I study is not ideal because I always sleep. These people are dragging the name of the retail store to the mud, no action is being taken really. All I hear is excuses, no one is willing to take responsibility for the I'll treatment I received. Such disappointment from a well known reputable company. Hello Peter please assist.