Game help line

We bought a defy 14kg top loader washing machine last year Aug. So we are having issues with it at the moment. On the 16th April we phoned to lodge a call. I phone again on the 20th but was told the lead time is two days. On 21st I phone again and after checking and confirming Game confirmed that someone will call me. My daughter then phone again later in the day and they rep**** that no one answered. I never received a call. Today (@3 April 2026) I phoned again, just to find out the call was closed off at Game as resolved, I called Defy who rep**** that Game must re open the service request. When I phoned back it was confirmed that who ever worked on the ticket incorrectly captured the alternative number( But defy only works with the complaint cell number and not the alternative number) So now a whole week has passed with no action. I am waiting for feedback but this probably means another time (Not sure how long) before the machine gets fixed.