Game has the worst service ever

In March I bought a Defy front loader washing machine at Game Gateway, did not use it as I was waiting to move in first then install the machine. When I finally tried to install it I found out that something is wrong with it. I called game about it and they said they will send a technician to look at the problem. The technician that they sent out came and didn't even open where the said problem is and asked for pictures if I had any. I sent them to him and then the Defy team calls me and tells me that I had used the washing machine. Called Game again and this time around I was put in touch with Defy and that lady told me to open the back of the washing machine and take pictures of what is damaged. Their final conclusion was that I had used the machine so they can't help me.

My question was then how can they say I had used it if no technician was ever sent out to do a proper inspection. The guy that they sent out didn't even spend 5 minutes on his inspection. He just looked at it and came to conclusion. The second lady did an inspection based on the picture that they had asked for.

I was really disappointed and hurt cause I had saved for it only for me to believe left with a worthless and useless junk.