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Veronica M

1 reviews | Active since Jul 2019

23 Jan 2024, 17:10

Game has the worst customer service!!!

I was given a fridge that does not work and was told to wait until the shop has stock. I was also placed on hold for several hours without a response! Whatever you do, don’t go to GAME! The service is incredibly shocking!!!!!!!

0
Replies (5)
Game
Game's reply23 Jan 2024, 18:25
Official
Hi Veronica, thank you for getting in touch. I'm sorry, the fridge you received was faulty and the store is out of stock with the same model. This is not the experience we want you to have. Please provide your sales order number so that your query can be escalated. 
VM
Veronica M's update24 Jan 2024, 09:26
Reviewer Update
Where do u get the order number? The fridge is a Hisense fridge and I got it yesterday from game Fourways mall. The fridge is simply not working and food items will surely rot at this point
Game
Game's reply24 Jan 2024, 10:18
Official
Hi Veronica, thank you for getting back to me. As the fridge was bought in store, your query will be escalated to the relevant team. 
VM
Veronica M's update24 Jan 2024, 12:08
Reviewer Update
When will this happen? A fridge is an essential item. Will I be reimbursed should my food be spoiled?
Game
Game's reply24 Jan 2024, 13:06
Official
Your query was escalated and as this is an instore purchase, will be dealt with by the store.