1 reviews | Active since Jan 2014
Game has terrible product knowledge
I bought a overlock sewing machine and its now only 6 months old and its been giving some trouble so I took it to the store and booked it in for repair and game called us a about 2 weeks later telling us that we need to pay for the spares,i was told at the store that I must read the manual and it states which spares are not covered in the warrantee,so I went and read the manual and it doesn't state any of that sort,so from what I know as long as its still under 12months old the machine must be repairs at no charge as its still under the warrantee, if this is not sorted out soon I will take it to consumer watch and expose to the public,i knw my rights as a consumer and im pretty sure that the cpa law states I can get a replacement if the machine has a out of box failure and cannot be repaired,i refuse to pay for something that's still under warrantee
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management communicated with you that they will assist you with the machine.
We look forward having you in the store at your convenience.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management communicated with you that they will assist you with the machine.
We look forward having you in the store at your convenience.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
